LAYER 3 · Management systems & specialist topics
Core Humanitarian Standard on Quality and Accountability (CHS)
In relief and development work, doing good is not enough; organisations must also be accountable to the people they serve. On Sustainability 360° (Bền vững 360°), FTS CSRA experts present the Core Humanitarian Standard 2024 with its nine commitments, 50 requirements, suggested tracking indicators and how civil society groups and companies doing charitable work in Vietnam can apply it.
Criteria used by FTS Impact Lab
In the Assess tool you can check your initiative against each criterion below (met, partly met, not met, not applicable).
- People receiving support take part in decisions affecting them
- Support is timely, needs-based and effective
- Support strengthens preparedness and resilience
- Do no harm: protection from exploitation, abuse and harassment
- Safe feedback and complaint channels that are acted on
- Coordination with authorities and others to avoid duplication
- Trained staff, transparent resource management and learning
Example indicators to track
- % beneficiaries satisfied with support
- Feedback/complaints and % answered
- Time from needs assessment to support
- % staff trained in safeguarding
FTS Impact Lab refers to this framework for analysis and advice. Results are not a certification or an official conformity assessment.